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Frequently Asked Questions
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General
Member & Registration
Points
PIN
PMA
Redemption & Rewards
What is Petron Miles Privilege Programme?
Where and how do I apply for the Programme?
How does the Petron Miles Privilege Programme work?
Is there any fee required to sign up for the Petron Miles Privilege Programme?
How do I earn my Petron Miles Points?
How do I register my Petron Miles card?
How do I register my Petron Miles card at Petron station?
How do I register my Petron Miles card via Petron Mobile App?
Do I need to register my Petron Miles card?
What if I have more than one Petron Miles Card?
Do I need to register for the Petron Mobile App?
I haven't registered my Petron Miles card yet. Why do I need to register?
I have multiple Petron Miles cards, but I'm not sure if they are registered. What should I do?
Why am I unable to register for the Petron Mobile App?
If I have additional cards, do I need to register each one individually?
If I don't register my Petron Miles card, will I still be able to redeem my points?
Why is the outdoor payment terminal kept prompting to register my Petron Miles card?
What should I do if the receipt from the outdoor payment terminal does not have a QR code?
My phone is unable to scan the QR code on the receipt.
How long is the validation period of the QR code on the receipt?
Why am I unable to scan the QR code immediately after printing the receipt?
The registration page is not loading after scanning the QR code. What should I do?
I scanned the QR code but received a "transaction not found" error. What should I do?
What is the last 4-digit ID number required on the registration page?
I forgot my last 4-digit ID number. What should I do?
I did not receive the OTP for registration. What should I do?
I closed the registration page before completing registration. What should I do?
I registered via Petron Mobile App and did not receive my 100 points after registration. What should I do?
How do I earn my Petron Miles Points?
How do I earn my Petron Miles Points at the Petron Mobile App?
How do I find out how many Petron Miles Points I have collected?
I did not create a PIN during the registration process via the receipt. How can I set up my PIN after registration?
Do I need to use the same PIN for all my cards?
I find it difficult to remember different PINs for each card. Can I use a single PIN for all my cards?
How do I reset my PIN on Petron Mobile App?
What is Petron Mobile App (PMA)?
How does the Petron Mobile App work?
When can I start using the Petron Miles points in my Petron Mobile App?
How do I sign up for the Petron Mobile App?
Do I need a password to log into the Petron Mobile App?
How long is the Petron Mobile App QR code valid for scanning?
Can I use the Petron Mobile App if I do not have a Petron Miles card?
Can I use the Petron Mobile App if I have a physical Petron Miles card?
I found a typo error in my details. What should I do?
How does the navigation feature work under the station locator on the Petron Mobile App?
Which operating systems support the Petron Mobile App?
I am using a Huawei phone. Does the Petron Mobile App support the Harmony operating system?
I am unable to download the Petron Mobile App because it requires me to upgrade my operating system version, and I am currently using Samsung Android 8. What should I do?
I deleted my account under the "Delete Account" tab in Petron Mobile App, how long will it take for my account to be disabled?
I changed my mind and wish to keep my Petron Mobile App account, what can I do?
Can I still use the Petron Miles card that was linked to my Petron Mobile App account upon deleting my account?
How can customers redeem vouchers or merchandise?
Can customers redeem vouchers or merchandise via the Petron Mobile App?
How long does delivery take for physical vouchers and merchandise items?
Can customers cancel or change their redemption?
How will customers receive their e-voucher?
Is there a delivery charge for customers?
What should customers do if an item is out of stock?
Will customers receive a tracking number?
Why could have caused unsuccessful redemption?
Is there a redemption limit for customers?
Can customers redeem the same item more than once?
Can customers reserve an item before redeeming it?
What happens if an item becomes unavailable after customers redeem it?
Can customers combine multiple items into one delivery?
What should customers do if they have enquiries or issues related to their account, delivery, or redemption?
Still have questions?
Our customer service team is here to help
Petron Miles Customer Service Centre
Call us
1-300-888-812
Email us
[email protected]
Operating hours
9am – 5pm
Monday – Sunday